Frequently Asked Questions
Placing An Order
We offer a 4-step hassle free ordering system which begins with custom price quote. You can submit your price request using one of the forms on our website or directly discuss your specifications and designs with our packaging consultants over the LIVE chat support. After the price approval, following steps are involved;
- ou then need to email your artwork to us or upload it.
- Our designers will get back to you with a digital mockup, which will need your approval.
- Once the payment is confirmed the order will be forwarded to production.
- We ship your order to your door-step.
- Submitting a quote request using one of the forms on our website
- Utilizing Live Chat Support on our website
- Calling Us at (325) 221-2210
- Email your project details to hello@printrigidboxes.com
Yes, we provide you the freedom to personalize your custom rigid boxes and incorporate their own artwork on the boxes.
No we do not charge for the design support. However, if you wish us to create a packaging design from scratch or a packaging concept, there will be an additional cost for the creative design services.
We can make changes to your order before production begins. Depending on the changes, the project may need to be re-estimated, and you will receive an updated quote.
Please note that custom printed products are unique and cannot be repurposed. In certain circumstances, we may be able to cancel an order during production, but cancellation charges will apply based on the work completed. Our customer service team will inform you of any charges. Once an order has entered the shipping stage, it cannot be canceled.
We accept payment via Wire, Visa, Master, Amex, Discover, PayPal or check.
Design &
Artwork
You can simply email your artwork directly to your assigned agent or to the email sales@printrigidboxes.com. Your assigned agent will coordinate with our inhouse design team on your provided artwork and suggest any technical changes that may improve the quality of the printed products.
Yes, we create custom die-line templates for our customers so they could place their artwork for printing.
Avoid using cursive and intricate fonts, as they may appear sharp on screen but not in print. We also recommend avoiding font sizes smaller than 6pt.
Production &
Shipping
Yes, custom printed samples (prototypes) are available upon request for a low sampling fee. Alternatively, you can request samples of our past printed projects at no cost.
Prototype samples take 6-8 business days to produce, depending on project complexity. Mass orders typically complete production within 10-12 business days after final artwork and order specifications are approved. These timelines are approximate and may vary based on project complexity and our production workload. Our packaging consultants will keep you updated during the process. We also offer expedited production plans for urgent projects. Please discuss your requirements with our team before placing your order.
Once shipped, orders typically take 3-4 business days for delivery. Your assigned agent will provide updates on the status of your project during production and shipping.
Yes, you can change the shipping address of your order before dispatch. However, if you wish to add another shipping address for multiple destination delivery, an extra cost will be added to your invoice.
Yes, your order can be split and shipped to multiple locations. Please discuss the details with your assigned agent and provide additional addresses and quantities for each location.
Yes, we can deliver outside of USA and Canada. Please note that additional shipping charges, customs duties, and taxes may be applicable to any international shipments.
