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Frequently Asked Questions

Placing An Order

What steps are involved in getting my custom boxes order?

We offer a 4-step hassle free ordering system which begins with custom price quote. You can submit your price request using one of the forms on our website or directly discuss your specifications and designs with our packaging consultants over the LIVE chat support. After the price approval, following steps are involved;

ou then need to email your artwork to us or upload it.
Our designers will get back to you with a digital mockup, which will need your approval.
Once the payment is confirmed the order will be forwarded to production.
We ship your order to your door-step.

How do I get a price quote for my project?

You can get a ustom price quote by:

Submitting a quote request using one of the forms on our website
Utilizing Live Chat Support on our website
Calling Us at (325) 221-2210
Email your project details to hello@printrigidboxes.com

For most requests, a price quote is typically emailed within 1-3 working hours. Complex projects may take 24-48 hours to quote.

Can I print custom/my own artwork on my boxes?

Yes, we provide you the freedom to personalize your custom rigid boxes and incorporate their own artwork on the boxes.

What do you charge for design support?

No we do not charge for the design support. However, if you wish us to create a packaging design from scratch or a packaging concept, there will be an additional cost for the creative design services.

How do I change or cancel an order once it has been placed?

We can make changes to your order before production begins. Depending on the changes, the project may need to be re-estimated, and you will receive an updated quote.

Please note that custom printed products are unique and cannot be repurposed. In certain circumstances, we may be able to cancel an order during production, but cancellation charges will apply based on the work completed. Our customer service team will inform you of any charges. Once an order has entered the shipping stage, it cannot be canceled.

Which payment methods do you accept?

We accept payment via Wire, Visa, Master, Amex, Discover, PayPal or check.

Design &
Artwork

How do I upload or send my artwork for the boxes?

You can simply email your artwork directly to your assigned agent or to the email sales@printrigidboxes.com. Your assigned agent will coordinate with our inhouse design team on your provided artwork and suggest any technical changes that may improve the quality of the printed products.

Do you provide custom die-line templates for the rigid boxes?

Yes, we create custom die-line templates for our customers so they could place their artwork for printing.

What do you mean by points? How do I earn it?

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

What File Formats do you accept for the artwork?

You can submit your artwork in editable versions of AI, PDF, or EPS files. Before saving your artwork, please make sure all fonts are curved and images are embedded. If your artwork contains JPEG or PNG images, please ensure such images are of higher resolution (minimum 300dpi).

What Color Scheme should I use to create my artwork for printing?

We recommend using CMYK or Pantone colors in your artwork for accurate print results. The RGB color format is intended for on-screen viewing and is not compatible with printing color standards.

What kinds of fonts should I use for printing?

Avoid using cursive and intricate fonts, as they may appear sharp on screen but not in print. We also recommend avoiding font sizes smaller than 6pt.

Production &
Shipping

Can I get samples before receiving the actual order?

Yes, custom printed samples (prototypes) are available upon request for a low sampling fee. Alternatively, you can request samples of our past printed projects at no cost.

How long does it take to produce custom boxes?

Prototype samples take 6-8 business days to produce, depending on project complexity. Mass orders typically complete production within 10-12 business days after final artwork and order specifications are approved. These timelines are approximate and may vary based on project complexity and our production workload. Our packaging consultants will keep you updated during the process. We also offer expedited production plans for urgent projects. Please discuss your requirements with our team before placing your order.

How long does it take to deliver the order after production?

Once shipped, orders typically take 3-4 business days for delivery. Your assigned agent will provide updates on the status of your project during production and shipping.

Can I change my shipping address?

Yes, you can change the shipping address of your order before dispatch. However, if you wish to add another shipping address for multiple destination delivery, an extra cost will be added to your invoice.

Can i have my order shipped to multiple locations?

Yes, your order can be split and shipped to multiple locations. Please discuss the details with your assigned agent and provide additional addresses and quantities for each location.

Do you ship outside of USA?

Yes, we can deliver outside of USA and Canada. Please note that additional shipping charges, customs duties, and taxes may be applicable to any international shipments.

Innovative Luxury Rigid Boxes
Designed to Meet Your Business Needs

From our headquarters in Dallas, we have spent over eight years providing businesses with luxury rigid boxes that exemplify innovation and premium quality. Using rigid cardboard, kraft, and hardboard materials, we design packaging solutions that reflect sophistication and durability. With advanced printing and finishing technology, we ensure impeccable results and fast turnaround times. Whether you’re an established business or a growing startup, Print Rigid Boxes delivers packaging solutions custom made to meet your unique needs with style and excellence.